911 Call Taker — Be the First to Help in Emergencies

National Public Safety Careers; Skippers (VA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 call takers for openings in Skippers, VA. The role involves taking emergency and nonemergency calls, confirming locations, and entering details into dispatch systems.

Training and certifications are provided to ensure proper response and instruction to callers. Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures and work in a fast-paced

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 call takers for openings in Skippers, VA. The role involves taking emergency and nonemergency calls, confirming locations, and entering details into dispatch systems.

Training and certifications are provided to ensure proper response and instruction to callers. Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures and work in a fast-paced