911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Moore (ID); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker opportunities in Moore, Idaho. Call Takers are often the first point of contact for emergency callers, asking focused questions, confirming locations, and documenting information for responders.

Positions may involve rotating shifts, nights, weekends, holidays, and overtime. Training, certifications, and background checks are required as part of the selection process.

Qualifications

• Strong listening and communication abilities with clear verbal responses.
• Accurate typing and ability to follow structured procedures.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to assess urgency and document details.
• Enter information into call-processing or dispatch software.
• Forward incident data promptly to the correct dispatch function.
• Provide pre-arrival guidance only within training scope.
• Utilize language-access resources when needed.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker opportunities in Moore, Idaho. Call Takers are often the first point of contact for emergency callers, asking focused questions, confirming locations, and documenting information for responders.

Positions may involve rotating shifts, nights, weekends, holidays, and overtime. Training, certifications, and background checks are required as part of the selection process.