Emergency Call Taker & Dispatcher (24/7 Shifts)

Regional 911 Intake Solutions; Eden (VT); On-site; USD 40,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions in Eden, VT is seeking an 911 Call Taker to be the first point of contact for emergency responders. You will ask focused questions, verify locations, and document information for dispatch personnel.

Training and certification will govern prearrival instructions and essential procedures. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma

Job description

Regional 911 Intake Solutions in Eden, VT is seeking an 911 Call Taker to be the first point of contact for emergency responders. You will ask focused questions, verify locations, and document information for dispatch personnel.

Training and certification will govern prearrival instructions and essential procedures. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.