Emergency Call Taker (24/7) — First-Response Contact

National Public Safety Careers; Town of Otto (NY); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers seeks a dedicated 911 Call Taker in Otto, NY to handle incoming emergency calls and nonemergency lines. You will confirm locations, collect callback information, and input details into dispatch software, supporting dispatch functions as needed.

The role requires strong listening skills, rapid typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for authorized pre-arrival guidance and continued

Qualifikationen

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Active listening

Typing

Verbal communication

Follow procedures

Ausbildung

High school diploma or equivalent

Jobbeschreibung

National Public Safety Careers seeks a dedicated 911 Call Taker in Otto, NY to handle incoming emergency calls and nonemergency lines. You will confirm locations, collect callback information, and input details into dispatch software, supporting dispatch functions as needed.

The role requires strong listening skills, rapid typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for authorized pre-arrival guidance and continued