911 Call Taker: Calm, Precise Help When It Counts

National Public Safety Careers; Stout (IA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Stout, IA. This role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software with accuracy and composure.

Successful candidates will demonstrate strong listening skills, precise typing, clear communication, and the ability to follow structured procedures in a demanding, 24-hour environment.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Accurate typing and attention to detail.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Stout, IA. This role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software with accuracy and composure.

Successful candidates will demonstrate strong listening skills, precise typing, clear communication, and the ability to follow structured procedures in a demanding, 24-hour environment.