911 Emergency Dispatcher — Coordinate Responders & Save Lives

Emergency Telecommunicator Services; Newton (IA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Overtime compensation

Job summary

Emergency Telecommunicator Services in Newton, IA seeks dedicated 911 emergency dispatchers to connect callers with police, fire, or medical responders. The role emphasizes calm communication, precise information gathering, and rapid coordination across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, and documenting details in CAD. Training, certifications, and shift flexibility are common requirements.

Qualifications

• High school diploma or equivalency required; some agencies recruit entry-level applicants.
• Typing speed and accuracy tests may be required.
• Experience or current certifications may be required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Calm communication

Education

High school diploma or GED

Tools

CAD systems

Radio equipment

Job description

Emergency Telecommunicator Services in Newton, IA seeks dedicated 911 emergency dispatchers to connect callers with police, fire, or medical responders. The role emphasizes calm communication, precise information gathering, and rapid coordination across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, and documenting details in CAD. Training, certifications, and shift flexibility are common requirements.