911 Call Taker: Be First to Help (Rotating Shifts)

National Public Safety Careers; South Yarmouth (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continued training

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker roles in South Yarmouth, MA. The positions involve taking emergency calls, gathering location and callback information, and relaying details to dispatch teams.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications may be provided, with variable shift schedules and potential overtime.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or call-center experience is preferred though not always mandatory.
• Strong listening skills, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter details into call-processing or dispatch software accurately.

Skills

Customer service experience

Typing speed

Clear verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker roles in South Yarmouth, MA. The positions involve taking emergency calls, gathering location and callback information, and relaying details to dispatch teams.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications may be provided, with variable shift schedules and potential overtime.