Critical 911 Call Taker — Start a Career in Public Safety

National Public Safety Careers; Cotuit (MA); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Continuing training

Descripción de la vacante

National Public Safety Careers is seeking 911 Call Takers for a position in Cotuit, Massachusetts. You will be among the first to speak with callers reporting emergencies, gather critical information, and document it for responders.

The role may involve rotating shifts and weekend work as required by the agency; a high school diploma or equivalent is commonly required, with on-the-job training and certification expectations.

Formación

• High school diploma or recognized equivalent.
• Experience in customer service or call centers preferred.
• Ability to learn and follow call-taking procedures.
• Strong listening and typing skills.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Conocimientos

Customer service

Active listening

Typing

Verbal communication

Procedural following

Educación

High school diploma or equivalent

Descripción del empleo

National Public Safety Careers is seeking 911 Call Takers for a position in Cotuit, Massachusetts. You will be among the first to speak with callers reporting emergencies, gather critical information, and document it for responders.

The role may involve rotating shifts and weekend work as required by the agency; a high school diploma or equivalent is commonly required, with on-the-job training and certification expectations.