Emergency Call Taker (911) – Be First on the Scene

Regional 911 Intake Solutions; Naples (ID); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Naples, ID is seeking a qualified 911 Call Taker to serve as the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

This role requires a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certification are provided, and shifts may include nights, weekends, holidays, and

Qualifications

• High school diploma or equivalent; prior customer service or public safety experience helpful but not required.
• Strong listening, accurate typing, and clear verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Naples, ID is seeking a qualified 911 Call Taker to serve as the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

This role requires a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certification are provided, and shifts may include nights, weekends, holidays, and