911 Call Taker — First-Response Communications

National Public Safety Careers; Manitou (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Manitou, KY. The role focuses on gathering critical information from callers, confirming locations, and documenting details for dispatch and response teams.

Successful applicants will need strong listening and communication skills, the ability to follow structured procedures, and a willingness to complete training and certifications for call‑taking. Benefits vary by agency and appointment type.

Qualifications

• High school diploma or GED required.
• Strong listening and verbal communication skills.
• Ability to follow structured procedures and work under pressure.
• Previous customer service or public safety experience preferred but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Listening

Communication

Typing speed

Multitasking

Education

High School Diploma or GED

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Manitou, KY. The role focuses on gathering critical information from callers, confirming locations, and documenting details for dispatch and response teams.

Successful applicants will need strong listening and communication skills, the ability to follow structured procedures, and a willingness to complete training and certifications for call‑taking. Benefits vary by agency and appointment type.