911 Call Taker — 24/7 Emergency Communications Operator

National Public Safety Careers; Hachita (NM); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking 911 Call Takers for opportunities in Hachita, NM. The role involves handling emergency and nonemergency lines, verifying caller information, and documenting events in dispatch software.

Training and certification are required, with potential for rotating shifts and nonstandard hours. Applicants should have a high school diploma or equivalent; some vacancies accept those without dispatch experience.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service or call center experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing and clear verbal communication are expected; assessments vary by agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide guidance to distressed callers within training boundaries.
• Use language-access resources when needed.
• Follow structured procedures in call-taking.

Connaissances

Strong listening

Typing accuracy

Clear verbal communication

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers is seeking 911 Call Takers for opportunities in Hachita, NM. The role involves handling emergency and nonemergency lines, verifying caller information, and documenting events in dispatch software.

Training and certification are required, with potential for rotating shifts and nonstandard hours. Applicants should have a high school diploma or equivalent; some vacancies accept those without dispatch experience.