24/7 911 Call Taker – Emergency Communications

Public Safety Dispatch Network; Isleta (NM); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Isleta, NM. The role involves taking emergency calls, confirming locations, and documenting information for dispatch coordination.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training will cover call-taking procedures and certifications, with potential for rotating shifts depending on staffing needs.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening and typing skills.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural compliance

Customer service experience

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Isleta, NM. The role involves taking emergency calls, confirming locations, and documenting information for dispatch coordination.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training will cover call-taking procedures and certifications, with potential for rotating shifts depending on staffing needs.