911 Call Taker — Answer Emergencies, Help Dispatch

National Public Safety Careers; Accord (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker for Accord, NY. You will answer emergency and nonemergency lines, confirm incident locations, collect callback details, and enter information into dispatch software to expedite response.

Shift work is common, with 24/7 operations. Training, background checks, and certifications are required; some vacancies may require dispatch experience.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Job description

National Public Safety Careers is seeking a 911 Call Taker for Accord, NY. You will answer emergency and nonemergency lines, confirm incident locations, collect callback details, and enter information into dispatch software to expedite response.

Shift work is common, with 24/7 operations. Training, background checks, and certifications are required; some vacancies may require dispatch experience.