911 Call Taker – Emergency Communications with Benefits

Public Safety Dispatch Network; Town of Vernon (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for Vernon, NY. The role involves handling emergency and nonemergency lines, confirming locations, and gathering essential information to guide responders. Training ensures proper pre-arrival instructions and system use.

Applicants should have a high school diploma or equivalent, with customer service experience a plus. Availability may include rotating shifts and overtime as needed for continuous public safety coverage.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call center experience is helpful but not required for all vacancies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for Vernon, NY. The role involves handling emergency and nonemergency lines, confirming locations, and gathering essential information to guide responders. Training ensures proper pre-arrival instructions and system use.

Applicants should have a high school diploma or equivalent, with customer service experience a plus. Availability may include rotating shifts and overtime as needed for continuous public safety coverage.