911 Call Taker — Round-the-Clock Emergency Support

Regional 911 Intake Solutions; Amawalk (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Amawalk, NY seeks dedicated 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and enter details into dispatch software.

You may work rotating shifts and must pass assessments; a high school diploma is common; prior customer service helps. Training and certifications are required for pre-arrival instructions and privacy protections.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Amawalk, NY seeks dedicated 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and enter details into dispatch software.

You may work rotating shifts and must pass assessments; a high school diploma is common; prior customer service helps. Training and certifications are required for pre-arrival instructions and privacy protections.