911 Call Taker: Emergency Communications Pro (24/7)

National Public Safety Careers; Village of Piermont (NY); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers is seeking individuals for 911 Call Taker roles in Piermont, NY. The position involves handling emergency and non-emergency lines, clarifying incident details, and entering information into dispatch software.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training and certifications are provided, with variable shifts and potential overtime.

Qualifikationen

• High school diploma or equivalent required; dispatch experience not always necessary.
• Customer service or call-center background helpful but not always required.
• Must be able to follow structured procedures and work under pressure.

Aufgaben

• Answer incoming emergency calls and supplemental lines.
• Confirm incident location and caller contact information.
• Ask focused questions to determine urgency and needs.
• Enter accurate data into call-processing or dispatch software.
• Immediately forward incident details to dispatch team.
• Provide calm guidance and essential pre-arrival information as trained.

Kenntnisse

Listening skills

Typing speed

Verbal communication

Procedure adherence

Ausbildung

High school diploma or equivalent

Jobbeschreibung

National Public Safety Careers is seeking individuals for 911 Call Taker roles in Piermont, NY. The position involves handling emergency and non-emergency lines, clarifying incident details, and entering information into dispatch software.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training and certifications are provided, with variable shifts and potential overtime.