911 Call Taker — Answer Emergencies & Guide Quick Help

Regional 911 Intake Solutions; Sumner (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified applicants to operate as 911 Call Takers in Sumner, MO. The role involves handling emergency and non-emergency lines, confirming locations, and documenting details for dispatch personnel.

Responsibilities include following structured call procedures, entering data into dispatch software, and coordinating with responders. A high school diploma or equivalent is typically required, with training and certifications provided as part of the role.

Qualifications

• Requirements typically include a high school diploma or equivalent.
• Strong listening, typing accuracy and clear verbal communication are essential.
• Ability to follow structured procedures and work with call-processing systems.

Responsibilities

• Answer incoming emergency calls and assign lines as needed.
• Confirm incident location and caller contact details.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers and provide standard pre-arrival instructions as trained.
• Use language-access resources when needed.
• Complete required certifications and training within specified timeframes.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified applicants to operate as 911 Call Takers in Sumner, MO. The role involves handling emergency and non-emergency lines, confirming locations, and documenting details for dispatch personnel.

Responsibilities include following structured call procedures, entering data into dispatch software, and coordinating with responders. A high school diploma or equivalent is typically required, with training and certifications provided as part of the role.