Emergency 911 Call Taker – Serve & Coordinate Public Safety

National Public Safety Careers; Fairview (MT); On-site; USD 40,000 - 55,000; Full time

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker in Fairview, MT. You will receive emergency and nonemergency calls, verify incident location and caller details, and use approved questions to assess urgency.

You will input data into dispatch software and relay information to the appropriate units as needed. Role requires excellent listening and communication skills, basic typing proficiency, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, call-center, or public-safety experience is helpful, but not required.
• Strong listening, typing, clear verbal communication, and ability to follow procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Ask standardized questions to determine urgency.
• Enter accurate data into dispatch systems.
• Forward information promptly to dispatch units.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker in Fairview, MT. You will receive emergency and nonemergency calls, verify incident location and caller details, and use approved questions to assess urgency.

You will input data into dispatch software and relay information to the appropriate units as needed. Role requires excellent listening and communication skills, basic typing proficiency, and the ability to follow structured procedures.