911 Call Taker — Vital Public Safety Role (Training)

Regional 911 Intake Solutions; Alabaster (AL); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Résumé du poste

Regional 911 Intake Solutions is seeking qualified individuals for 911 call-taking opportunities in Wilsonville, AL. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details to support dispatch teams.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions and call-taking performance

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and following structured procedures are required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Connaissances

Listening skills

Typing

Verbal communication

Customer service

Structured procedures

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

Regional 911 Intake Solutions is seeking qualified individuals for 911 call-taking opportunities in Wilsonville, AL. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details to support dispatch teams.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions and call-taking performance