911 Call Taker — 24/7 Public Safety Support (Santa Clara)

Regional 911 Intake Solutions; Santa Clara (CA); In loco; USD 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

Regional 911 Intake Solutions in Santa Clara, CA seeks qualified candidates for 911 Call Taker opportunities. You will answer incoming emergency calls, verify locations, obtain callback information, and enter data into dispatch software to support responders.

Applicants typically have a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided; shifts may include nights and weekends to cover 24/7 operations.

Competenze

• High school diploma or equivalent required or preferred.
• Strong listening, accurate typing and clear verbal communication are essential.
• Experience in customer service or public safety is helpful but not mandatory.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of situations
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide pre-arrival instructions only within training and certification

Conoscenze

Listening

Typing

Verbal skills

Following procedures

Formazione

High school diploma or equivalent

Strumenti

Dispatch software

Descrizione del lavoro

Regional 911 Intake Solutions in Santa Clara, CA seeks qualified candidates for 911 Call Taker opportunities. You will answer incoming emergency calls, verify locations, obtain callback information, and enter data into dispatch software to support responders.

Applicants typically have a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided; shifts may include nights and weekends to cover 24/7 operations.