Emergency Communications Dispatcher – Rotating Shifts & 24/7

Regional 911 Intake Solutions; Santa Clara (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Santa Clara, CA, seeks a skilled 911 Call Taker to respond to emergency and non-emergency lines, verify locations, and enter accurate data into dispatch software.

You will work in a 24-hour operation with rotating shifts, complete required training and certifications, and strive to protect caller privacy while delivering critical instructions. Strong listening, typing speed, and clear communication are essential, as is following structured procedures.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Call software

Dispatch software

Job description

Regional 911 Intake Solutions in Santa Clara, CA, seeks a skilled 911 Call Taker to respond to emergency and non-emergency lines, verify locations, and enter accurate data into dispatch software.

You will work in a 24-hour operation with rotating shifts, complete required training and certifications, and strive to protect caller privacy while delivering critical instructions. Strong listening, typing speed, and clear communication are essential, as is following structured procedures.