911 Call Taker: Calm, Precise Emergency Support

Regional 911 Intake Solutions; King City (CA); Presencial; USD 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in King City, CA seeks 911 Call Takers to be the first point of contact for emergency reports. You will ask focused questions, confirm locations, and document information for responders coordinating the response.

The role may involve rotating shifts, nights, weekends, and overtime. A high school diploma is required; prior customer service, call center, or public safety experience can help. Training and certifications are provided by the hiring agency.

Qualificações

• High school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful.
• Required assessments and minimum scores are determined by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Active listening

Accurate typing

Verbal communication

Formação académica

High school diploma or GED

Ferramentas

Dispatch software

Descrição da oferta de emprego

Regional 911 Intake Solutions in King City, CA seeks 911 Call Takers to be the first point of contact for emergency reports. You will ask focused questions, confirm locations, and document information for responders coordinating the response.

The role may involve rotating shifts, nights, weekends, and overtime. A high school diploma is required; prior customer service, call center, or public safety experience can help. Training and certifications are provided by the hiring agency.