911 Call Taker - 24/7 Public Safety Dispatcher

National Public Safety Careers; De Kalb (MS); Presencial; USD 32 000 - 46 000; Tempo integral

Resumo da oferta

National Public Safety Careers seeks qualified 911 Call Takers for De Kalb, MS. You will handle emergency and nonemergency calls, verify locations, and document critical information to support responders.

Strong listening, clear communication, and accuracy are essential, along with the ability to work rotating shifts. Training and certification provide the official scope of duties and performance expectations.

Qualificações

• High school diploma or equivalent required.
• Customer service experience helpful but not required.
• Strong listening and typing skills are expected.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers seeks qualified 911 Call Takers for De Kalb, MS. You will handle emergency and nonemergency calls, verify locations, and document critical information to support responders.

Strong listening, clear communication, and accuracy are essential, along with the ability to work rotating shifts. Training and certification provide the official scope of duties and performance expectations.