Emergency Call Taker for 24/7 Public Safety

National Public Safety Careers; De Soto (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee training

Job summary

National Public Safety Careers seeks 911 Call Takers to serve in De Soto, GA. The role involves answering emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided, with possible rotating shifts.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures; assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or GED

Job description

National Public Safety Careers seeks 911 Call Takers to serve in De Soto, GA. The role involves answering emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided, with possible rotating shifts.