911 Call Taker — Launch Your Public Safety Career

National Public Safety Careers; DeSoto (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in De Soto, GA. The role involves handling emergency and non-emergency calls, verifying location and callback details, and using structured questions to assess urgency. Training and certifications are required to perform duties effectively.

Employees may work rotating shifts and overtime in a 24-hour operations environment. Strong listening and clear communication are essential, with eligibility for related background checks

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in De Soto, GA. The role involves handling emergency and non-emergency calls, verifying location and callback details, and using structured questions to assess urgency. Training and certifications are required to perform duties effectively.

Employees may work rotating shifts and overtime in a 24-hour operations environment. Strong listening and clear communication are essential, with eligibility for related background checks