911 Call Taker — 24/7 Emergency Communications

Public Safety Dispatch Network; Runnells (IA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continued training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Runnells to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training and certifications govern when pre-arrival instructions are provided and how information is shared with responders.

Ideal candidates demonstrate strong listening skills, accurate typing, clear communication, and the ability to follow established procedures in a high-stakes environment located in Iowa.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to assess nature and urgency.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Background checks

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Runnells to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training and certifications govern when pre-arrival instructions are provided and how information is shared with responders.

Ideal candidates demonstrate strong listening skills, accurate typing, clear communication, and the ability to follow established procedures in a high-stakes environment located in Iowa.