Emergency 911 Call Taker — 24/7 Shifts

Regional 911 Intake Solutions; Norwood (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Norwood, LA. The role involves handling emergency and nonemergency lines, confirming locations, and documenting information in dispatch software to enable rapid response by the appropriate teams.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Shifts may include nights, weekends, and holidays depending on staffing.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions as trained and certified.
• Assist callers with essential information and language-access resources.

Skills

Customer service

Typing speed

Listening skills

Clear verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Norwood, LA. The role involves handling emergency and nonemergency lines, confirming locations, and documenting information in dispatch software to enable rapid response by the appropriate teams.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Shifts may include nights, weekends, and holidays depending on staffing.