911 Call Taker: Launch a Vital Public Safety Career

National Public Safety Careers; Waverly Hall (GA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Waverly Hall, GA. This position involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination.

Successful applicants typically have a high school diploma or equivalent, strong listening skills, precise typing, and clear verbal communication. Training, certifications, and background checks are required before appointment.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication needed.
• Must be able to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Waverly Hall, GA. This position involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination.

Successful applicants typically have a high school diploma or equivalent, strong listening skills, precise typing, and clear verbal communication. Training, certifications, and background checks are required before appointment.