911 Call Taker — 24/7 Emergency Communications Specialist

National Public Safety Careers; Silex (MO); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Lincoln, Missouri. The roles involve answering emergency and nonemergency lines, confirming details, and entering information into dispatch systems.

Training and certifications are required for pre-arrival instructions and access to essential resources. Applicants typically hold a high school diploma or equivalent, with prior customer service or public safety exposure helpful but not always required.

Qualifications

• High school diploma or recognized equivalent is commonly required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Lincoln, Missouri. The roles involve answering emergency and nonemergency lines, confirming details, and entering information into dispatch systems.

Training and certifications are required for pre-arrival instructions and access to essential resources. Applicants typically hold a high school diploma or equivalent, with prior customer service or public safety exposure helpful but not always required.