911 Call Taker — 24/7 Emergency Communications Operator

National Public Safety Careers; Turner Douglass (WV); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Turner, AR seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming location, and documenting critical information for responders. The duties can vary by center, with some call-takers working separately from dispatch and others trained for both functions.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and be prepared for background checks, training, and required

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers in Turner, AR seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming location, and documenting critical information for responders. The duties can vary by center, with some call-takers working separately from dispatch and others trained for both functions.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and be prepared for background checks, training, and required