24/7 Emergency Call Taker & Dispatcher

National Public Safety Careers; Sunspot (NM); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers is seeking 911 Call Takers for opportunities in Sunspot, NM. You will listen to emergency calls, ask focused questions, confirm locations, and document essential information to support responders.

This role may sit in a dedicated call center or share duties with dispatch; training and certification are typically required. Applicants with strong listening and typing skills and a high school diploma are encouraged to apply; some positions prefer prior customer

Qualifikationen

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Customer service

Ausbildung

High school diploma

Jobbeschreibung

National Public Safety Careers is seeking 911 Call Takers for opportunities in Sunspot, NM. You will listen to emergency calls, ask focused questions, confirm locations, and document essential information to support responders.

This role may sit in a dedicated call center or share duties with dispatch; training and certification are typically required. Applicants with strong listening and typing skills and a high school diploma are encouraged to apply; some positions prefer prior customer