Emergency 911 Call Taker: Start a Public Safety Career

Public Safety Dispatch Network; Hatch (NM); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Hatch, NM seeks 911 Call Takers to handle emergency and nonemergency calls, document details, and coordinate with dispatch teams. The role emphasizes accurate data entry, clear communication, and following established procedures.

Candidates may need to complete training and certifications; background checks and eligibility assessments will apply. The position involves rotating shifts and may include nights, weekends, or holidays depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful but not required.
• Strong listening, accurate typing, clear verbal communication; ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into dispatch/call-processing software.
• Forward information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Typing

Listening

Verbal communication

Structured procedures

Formation

High school diploma

Outils

Call-processing software

Dispatch software

Description du poste

Public Safety Dispatch Network in Hatch, NM seeks 911 Call Takers to handle emergency and nonemergency calls, document details, and coordinate with dispatch teams. The role emphasizes accurate data entry, clear communication, and following established procedures.

Candidates may need to complete training and certifications; background checks and eligibility assessments will apply. The position involves rotating shifts and may include nights, weekends, or holidays depending on staffing needs.