911 Call Taker — 24/7 Emergency Communications

Regional 911 Intake Solutions; Kirtland (NM); On-site; USD 32,000 - 60,000; Part time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for opportunities in Kirtland, NM. Call Takers are often the first contact for callers reporting emergencies, asking focused questions, confirming locations, and recording information for responders.

Responsibilities include answering calls, verifying incident location, entering details into dispatch software, and coordinating with dispatch.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for opportunities in Kirtland, NM. Call Takers are often the first contact for callers reporting emergencies, asking focused questions, confirming locations, and recording information for responders.

Responsibilities include answering calls, verifying incident location, entering details into dispatch software, and coordinating with dispatch.