Emergency Call Taker (24/7) - Public Safety Role

Regional 911 Intake Solutions; Jarales (NM); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks capable Call Takers in Jarales, NM to support emergency communications. The role emphasizes listening, precise typing, and clear verbal communication to gather essential information and guide responders.

Candidates should have a high school diploma or equivalent and may benefit from prior customer service or dispatch exposure. Training and certification are required, with benefits available based on appointment type and schedule.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call-center experience is helpful.
• Ability to follow structured procedures and maintain accuracy.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm location and contact details accurately.
• Enter data into call-processing software and relay information to dispatch.
• Provide pre-arrival guidance within training limits.
• Use approved language-access resources when needed.

Skills

Listening skills

Typing

Verbal communication

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks capable Call Takers in Jarales, NM to support emergency communications. The role emphasizes listening, precise typing, and clear verbal communication to gather essential information and guide responders.

Candidates should have a high school diploma or equivalent and may benefit from prior customer service or dispatch exposure. Training and certification are required, with benefits available based on appointment type and schedule.