911 Call Taker: 24/7 Public Safety Support

Regional 911 Intake Solutions; Pep (NM); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Pep, NM seeks 911 Call Takers to handle emergency and nonemergency lines, confirm location and caller data, and document details for dispatch teams. The role emphasizes following structured procedures and using approved questions to assess urgency.

Successful candidates will undergo training and certification; some vacancies may require prior dispatch experience, while others may consider applicants without it.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Pep, NM seeks 911 Call Takers to handle emergency and nonemergency lines, confirm location and caller data, and document details for dispatch teams. The role emphasizes following structured procedures and using approved questions to assess urgency.

Successful candidates will undergo training and certification; some vacancies may require prior dispatch experience, while others may consider applicants without it.