Emergency Communications Call Taker — 24/7 Shifts

Regional 911 Intake Solutions; Coyote Canyon (NM); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Brimhall, NM seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify caller information, and document details for responders. The role requires strong listening, accurate typing, and clear communication, with training and performance evaluations.

Shift work and 24/7 coverage may apply; eligibility checks and background screens are part of the process.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured procedure

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Brimhall, NM seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify caller information, and document details for responders. The role requires strong listening, accurate typing, and clear communication, with training and performance evaluations.

Shift work and 24/7 coverage may apply; eligibility checks and background screens are part of the process.