911 Call Taker – 24/7 Emergency Communications

National Public Safety Careers; Cornelius (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers in Cornelius, NC. You will answer emergency and nonemergency lines, verify incident locations, and document information for dispatch coordination.

Training and certification provide authorized pre-arrival instructions to callers. Ideal candidates have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience helpful.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures.
• Assessments and minimum scores determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Procedures

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified 911 Call Takers in Cornelius, NC. You will answer emergency and nonemergency lines, verify incident locations, and document information for dispatch coordination.

Training and certification provide authorized pre-arrival instructions to callers. Ideal candidates have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.