911 Call Taker: Start a Vital Public Safety Career

Public Safety Dispatch Network; Bryant (IL); Presencial; USD 36 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Resumo da oferta

Public Safety Dispatch Network is seeking 911 Call Takers for Bryant, IL. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination. Training and certifications determine the scope of pre-arrival instructions.

Candidates should have a high school diploma and may benefit from prior customer service or call center experience. Work may include rotating shifts and requirements to meet background checks and scheduling needs.

Qualificações

• High school diploma or GED.
• Customer service or call center experience helpful.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Descrição da oferta de emprego

Public Safety Dispatch Network is seeking 911 Call Takers for Bryant, IL. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination. Training and certifications determine the scope of pre-arrival instructions.

Candidates should have a high school diploma and may benefit from prior customer service or call center experience. Work may include rotating shifts and requirements to meet background checks and scheduling needs.