Overnight

Planet Fitness - Baseline Fitness; Rosemount (MN); On-site; USD 28,000 - 38,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a front desk associate to deliver a welcoming member experience and drive new member sign-ups. You will greet visitors, answer information calls, conduct tours, and assist with account changes while maintaining the cleanliness and organization of the club.

The role emphasizes strong customer service, effective listening, and professional diplomacy to resolve member questions and issues in a timely manner.

Qualifications

• Strong customer service skills are essential.
• Active listening and empathy to resolve member concerns.
• Ability to communicate clearly with members and coworkers.
• Professional diplomacy in all interactions.

Responsibilities

• Greet and engage potential members to create a positive experience.
• Handle front desk tasks, information calls, member sign-ups, and tours.
• Assist with sign-ups and process account changes as needed.
• Direct member service issues to the Club Manager or Assistant Manager.

Skills

Customer service

Listening

Problem solving

Diplomacy

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time