Overnight

Planet Fitness - Baseline Fitness; Westminster (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Westminster, CO is seeking a front desk associate to deliver outstanding member service and drive new member sign-ups. You will greet guests, conduct tours, manage check-ins, and assist with account changes, while keeping a clean, inviting club environment.

The role emphasizes exceptional customer service, clear communication, and the ability to resolve issues professionally.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Strong interpersonal and communication skills with customers and coworkers.
• Ability to actively listen, empathize, and resolve issues effectively.

Responsibilities

• Greet and welcome potential members, providing a positive experience at the front desk.
• Handle front desk tasks, info calls, member check-ins, and tours.
• Assist with new member sign-ups and processing account changes as needed.
• Route member services questions to Club Manager/Assistant Manager.
• Maintain a clean and welcoming club environment on shift.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time