3rd Shift - Logistics Customer Service Specialist

Beacon Hill Staffing Group; Eden Prairie (MN); Remote; USD 24,000 - 34,000; Full time

Job summary

Beacon Hill Staffing Group is seeking a motivated 3rd Shift Logistics Customer Service Specialist in Eden Prairie, MN to support transportation operations and provide exceptional service to customers and carrier partners. The role begins onsite during training and shifts to a primarily remote schedule with one in-office day per month.

The position emphasizes data accuracy, timely issue resolution, and collaboration across teams, offering a path from contract-to-hire as you develop in logistics,

Qualifications

• High school diploma or equivalent.
• Customer service experience.
• MS Office proficiency.
• Experience in a call center, logistics, transportation, or customer support environment.
• Strong communication and organizational skills.
• Detail-oriented with data accuracy.
• Ability to thrive in a collaborative team environment.

Responsibilities

• Manage transportation and logistics functions including order creation, appointment scheduling, shipment tracking, and invoice processing while adhering to established procedures.
• Monitor team task queues and shared email inboxes, responding promptly to customer and carrier inquiries.
• Record shipment activity, document exceptions, and follow escalation protocols when needed.
• Review and maintain load information to ensure accuracy and compliance with customer and company requirements.
• Partner with colleagues across the operation to achieve service, productivity, and quality objectives.
• Deliver a positive customer experience by communicating professionally and resolving issues efficiently.

Skills

Communication

Organization

Multitasking

Attention to detail

Team collaboration

Customer service

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

3rd Shift - Logistics Customer Service Specialist

Location: Eden Prairie, MN

Pay: $21.00/hour

Beacon Hill's client is seeking a motivated and detail-focused 3rd Shift Logistics Customer Service Specialist to support transportation operations and provide exceptional service to both customers and carrier partners. This role plays a key part in ensuring shipments move efficiently while maintaining data accuracy and resolving issues in a timely manner.

This is a contract-to-hire opportunity offering a primarily remote work environment following the initial training period.

Schedule

• Training Period (First 5 Weeks): Onsite in Eden Prairie, MN Monday through Friday 3:30 PM - 12:00 AM
• Regular Schedule: Primarily remote with one in-office day per month
• Rotating overnight and weekend schedule Hours: Sunday: 11:30 PM - 8:00 AM Monday - Thursday: 11:30 PM - 8:00 AM Friday: 11:30 PM - 8:00 AM Saturday: 11:30 PM - 8:00 AM

Key Responsibilities

• Manage transportation and logistics functions including order creation, appointment scheduling, shipment tracking, and invoice processing while adhering to established procedures.
• Monitor team task queues and shared email inboxes, responding promptly to customer and carrier inquiries.
• Record shipment activity, document exceptions, and follow escalation protocols when needed.
• Review and maintain load information to ensure accuracy and compliance with customer and company requirements.
• Partners with colleagues across the operation to achieve service, productivity, and quality objectives.
• Deliver a positive customer experience by communicating professionally and resolving issues efficiently.

Qualifications

• At least high school diploma or equivalent
• Previous customer service experience
• Preferred Associate's or Bachelor's degree from an accredited institution
• Working knowledge of Microsoft Office applications
• Experience in a call center, logistics, transportation, or customer support environment
• Strong communication, organization, and multitasking abilities
• High attention to detail with a proven ability to maintain accurate records
• Ability to thrive in a collaborative and inclusive team environment

Why Join?

This position offers an excellent opportunity to build experience in logistics, operations, and customer support while working with a collaborative team. If you're looking for a role where you can develop valuable industry skills, contribute to a fast-paced operation, and potentially transition into a permanent position, we'd love to hear from you.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you! Beacon Hill. Employing the Future (TM)

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.