Associate Operations Coordinator

Beacon Hill Staffing Group, LLC; Memphis (TN); On-site; USD 26,000 - 28,000; Full time

Job summary

Beacon Hill Staffing Group, LLC seeks a detail-oriented Logistics Coordinator to support daily transportation and shipment operations for a large supply chain organization. Ideal candidate has strong customer service experience, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities include shipment coordination, order management, carrier communication, appointment scheduling, shipment tracking, and data accuracy.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Previous customer service experience required.
• Experience in a call center, logistics, transportation, or operations environment preferred.
• Proficiency with Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• High level of attention to detail and accuracy.
• Experience working with data entry, shipment tracking, or order management is a plus.

Responsibilities

• Create and manage shipment orders and transportation records.
• Activate shipments and build loads within company systems.
• Assign loads and coordinate pickup and delivery appointments.
• Track and trace shipments to ensure timely movement.
• Enter shipment events, updates, and invoicing information accurately.
• Monitor task boards and shared email inboxes for customer and carrier requests.
• Respond to transportation inquiries with professionalism and urgency.
• Follow established SOPs and escalation processes.
• Maintain accurate load and shipment data across multiple systems.
• Resolve issues and escalat(e)
• Support customers and carrier partners to ensure service satisfaction.
• Assist with additional operational and administrative duties as assigned.

Skills

Customer service

Communication

Time management

Detail oriented

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Office Suite

Transportation Management Systems (TMS)

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Position Summary

Beacon Hill is seeking a detail-oriented Logistics Coordinator to support daily transportation and shipment operations for a large supply chain and logistics organization. This contract opportunity is ideal for candidates with strong customer service experience, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced environment. The role focuses on shipment coordination, order management, carrier communication, appointment scheduling, shipment tracking, and data accuracy.

Position Details

Pay Rate: $19 - $20.00/hour
Schedule: Monday-Friday
Work Arrangement: Onsite
Start Date: Immediately

Key Responsibilities

• Create and manage shipment orders and transportation records
• Activate shipments and build loads within company systems
• Assign loads and coordinate pickup and delivery appointments
• Track and trace shipments to ensure timely movement
• Enter shipment events, updates, and invoicing information accurately
• Monitor task boards and shared email inboxes for customer and carrier requests
• Respond to transportation inquiries with professionalism and urgency
• Follow established standard operating procedures (SOPs) and escalation processes
• Maintain accurate load and shipment data across multiple systems
• Resolve issues and escalat
• Support customers and carrier partners to ensure service satisfaction
• Assist with additional operational and administrative duties as assigned

Systems & Tools

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft Office Suite
• Transportation Management Systems (TMS)
• Shared email and workflow management tools

Qualifications

• High school diploma or GED required
• Bachelor's degree preferred
• Previous customer service experience required
• Experience in a call center, logistics, transportation, or operations environment preferred
• Proficiency with Microsoft Office Suite
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• High level of attention to detail and accuracy
• Experience working with data entry, shipment tracking, or order management is a plus
• Ability to follow documented procedures and work independently
• Commitment to delivering outstanding customer service

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!Beacon Hill. Employing the Future (TM)