Remote 3rd-Shift Logistics Customer Service Specialist

Beacon Hill Staffing Group; Eden Prairie (MN); A distancia; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

Beacon Hill Staffing Group is seeking a motivated 3rd Shift Logistics Customer Service Specialist in Eden Prairie, MN to support transportation operations and provide exceptional service to customers and carrier partners. The role begins onsite during training and shifts to a primarily remote schedule with one in-office day per month.

The position emphasizes data accuracy, timely issue resolution, and collaboration across teams, offering a path from contract-to-hire as you develop in logistics,

Formación

• High school diploma or equivalent.
• Customer service experience.
• MS Office proficiency.
• Experience in a call center, logistics, transportation, or customer support environment.
• Strong communication and organizational skills.
• Detail-oriented with data accuracy.
• Ability to thrive in a collaborative team environment.

Responsabilidades

• Manage transportation and logistics functions including order creation, appointment scheduling, shipment tracking, and invoice processing while adhering to established procedures.
• Monitor team task queues and shared email inboxes, responding promptly to customer and carrier inquiries.
• Record shipment activity, document exceptions, and follow escalation protocols when needed.
• Review and maintain load information to ensure accuracy and compliance with customer and company requirements.
• Partner with colleagues across the operation to achieve service, productivity, and quality objectives.
• Deliver a positive customer experience by communicating professionally and resolving issues efficiently.

Conocimientos

Communication

Organization

Multitasking

Attention to detail

Team collaboration

Customer service

Educación

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Beacon Hill Staffing Group is seeking a motivated 3rd Shift Logistics Customer Service Specialist in Eden Prairie, MN to support transportation operations and provide exceptional service to customers and carrier partners. The role begins onsite during training and shifts to a primarily remote schedule with one in-office day per month.

The position emphasizes data accuracy, timely issue resolution, and collaboration across teams, offering a path from contract-to-hire as you develop in logistics,