Remote-First Logistics Customer Service Specialist (2nd Shift)

Beacon Hill Staffing Group; Eden Prairie (MN); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Beacon Hill Staffing Group is seeking a 2nd Shift Logistics Customer Service Specialist to coordinate shipments and support transportation operations from Eden Prairie, MN. This role emphasizes accuracy, responsiveness, and strong communication with customers and carriers.

The position offers a contract opportunity with potential for permanent hire and features a primarily remote work arrangement, with onsite training in Eden Prairie, MN and occasional in-person collaboration as needed.

Qualifications

• Previous customer service experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong attention to detail and commitment to accuracy.
• Dedication to an inclusive and collaborative workplace culture.

Responsibilities

• Manage daily transportation activities including order entry, appointment scheduling, shipment tracking, and invoice processing.
• Monitor inboxes and queues to respond to customer and carrier inquiries quickly.
• Record shipment events, resolve issues, and follow escalation protocols to maintain satisfaction.
• Review and maintain shipment information for accuracy and compliance with requirements.
• Partner with teammates to hit performance goals and service standards.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Beacon Hill Staffing Group is seeking a 2nd Shift Logistics Customer Service Specialist to coordinate shipments and support transportation operations from Eden Prairie, MN. This role emphasizes accuracy, responsiveness, and strong communication with customers and carriers.

The position offers a contract opportunity with potential for permanent hire and features a primarily remote work arrangement, with onsite training in Eden Prairie, MN and occasional in-person collaboration as needed.