2nd Shift - Logistics Customer Service Specialist

Beacon Hill Staffing Group; Eden Prairie (MN); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Beacon Hill Staffing Group is seeking a 2nd Shift Logistics Customer Service Specialist to coordinate shipments and support transportation operations from Eden Prairie, MN. This role emphasizes accuracy, responsiveness, and strong communication with customers and carriers.

The position offers a contract opportunity with potential for permanent hire and features a primarily remote work arrangement, with onsite training in Eden Prairie, MN and occasional in-person collaboration as needed.

Qualifications

• Previous customer service experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong attention to detail and commitment to accuracy.
• Dedication to an inclusive and collaborative workplace culture.

Responsibilities

• Manage daily transportation activities including order entry, appointment scheduling, shipment tracking, and invoice processing.
• Monitor inboxes and queues to respond to customer and carrier inquiries quickly.
• Record shipment events, resolve issues, and follow escalation protocols to maintain satisfaction.
• Review and maintain shipment information for accuracy and compliance with requirements.
• Partner with teammates to hit performance goals and service standards.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

2nd Shift - Logistics Customer Service Specialist

Location: Eden Prairie, MN

Pay: $21/hour

Position Overview

Beacon Hill's client is seeking a 2nd Shift Logistics Customer Service Specialist to support transportation operations and deliver exceptional service to both customers and carriers. This role plays a key part in coordinating shipments, maintaining accurate data, and ensuring operational excellence in a fast-paced logistics environment.

This is a contract opportunity with potential for permanent hire and offers a primarily remote work arrangement based out of Eden Prairie, MN.

Schedule

Training Period (First 3 Weeks): Onsite in Eden Prairie, MN Monday-Friday, 4:00 PM - 12:00 AM. Regular Schedule: Primarily remote with one required in-office day per month. Rotating evening and weekend schedule. Shift Hours: Monday-Friday: 4:00 PM - 12:30 AM, Saturday & Sunday: 8:00 AM - 5:30 PM.

What You'll Do

• Manage daily transportation activities, including order entry, appointment scheduling, shipment tracking, and invoice processing while adhering to established procedures.
• Monitor shared inboxes and task queues to respond efficiently to customer and carrier inquiries.
• Record shipment events, resolve issues, and follow escalation protocols to maintain a high level of customer satisfaction.
• Review and maintain shipment information to ensure accuracy and compliance with customer and company requirements.
• Partner with teammates and cross-functional teams to help achieve operational performance goals and service standards.

Qualifications Required

• Previous customer service experience.
• At least a high school diploma or equivalent.
• Preferred Associate's or Bachelor's degree from an accredited institution.
• Familiarity with Microsoft Office applications.
• Experience working in a call center, logistics, transportation, or customer support environment.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and work effectively in a deadline-driven environment.
• Strong attention to detail and commitment to accuracy.
• Dedication to supporting an inclusive and collaborative workplace culture.

Why Join This Team?

This opportunity offers valuable exposure to logistics operations while building customer service and problem-solving skills in a supportive, team-oriented environment. If you're looking for a role where you can make an impact, gain industry experience, and potentially transition into a long-term career opportunity, this position provides an excellent path forward. Whether assisting customers, coordinating shipments, or solving transportation challenges, your work will contribute directly to the success of the operation.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)