3PL Customer Service Pro | SAP/WMS Expert, Mon–Fri

States-Logistics-Services; Fontana (CA); On-site; USD 63,039,000 - 65,904,000; Full time

Benefits offered by this job

Jeans allowed

Advancement opportunities

Merit increases

Paid Time Off

Holiday premiums

Low medical premiums

Life Insurance

ESOP & 401K

Job summary

States Logistics Services, Inc. is expanding and seeks a detail-oriented Customer Service Representative to deliver outstanding support to our customers.

The role is a Monday–Friday shift from 8:00am to 4:30pm with compensation ranging from $22.00 to $23.00 per hour, depending on 3PL CSR experience. Responsibilities include processing outbound orders via EDI, phone, fax or email, coordinating with carriers, preparing shipping documents, and handling invoices and reports.

Qualifications

• 6 months+ in a high-volume customer service role with a 3PL strongly preferred.
• Working knowledge of Microsoft Word, Outlook, and Excel.
• Ability to organize and prioritize work and meet deadlines. Multi-tasking!!

Responsibilities

• Receive and process outbound orders by EDI, phone, fax or email in either our in-house WMS system or SAP.
• Prepare routing information, schedule appointments with carriers, and shipping documents.
• Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
• Adjust or cancel orders and process inbound returns as requested.
• Access customer's online shipping or receiving programs and update records for individual accounts.
• Send daily, weekly or monthly reports to the customer as requested.
• Invoice processing

Skills

Customer service

Multi-tasking

Organizational skills

Communication

Tools

MS Word

Outlook

Excel

SAP

Job description

States Logistics Services, Inc. is expanding and seeks a detail-oriented Customer Service Representative to deliver outstanding support to our customers.

The role is a Monday–Friday shift from 8:00am to 4:30pm with compensation ranging from $22.00 to $23.00 per hour, depending on 3PL CSR experience. Responsibilities include processing outbound orders via EDI, phone, fax or email, coordinating with carriers, preparing shipping documents, and handling invoices and reports.