3PL Customer Service Representative

scale3PL; Huntington Beach (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

scale3PL is seeking a Customer Service Representative in Huntington Beach, CA. You will be the primary contact for client accounts, monitor warehouse activity, and ensure shipping targets are met while aligning with client expectations.

Responsibilities include responding to inquiries, developing client relationships, tracking requests, and coordinating with internal and external teams on claims, investigations, and improvements. Prior experience with WMS/ERP systems is advantageous.

Qualifications

• 1-2 years or more experience in a customer service or customer-facing role.
• Strong written and oral communication skills.
• Strong organizational and planning skills.
• Teamwork and collaboration across levels.
• Problem-solving ability.
• Ability to quickly learn new software such as WMS, ERP, and reporting tools.
• Ability to manage multiple priorities in a dynamic, fast-paced environment with strict deadlines.
• Maintains a positive, customer-centric mindset focused on solutions.
• Experience working with WMS or ERP systems is preferred.
• Experience in a 3PL fulfillment service specializing in apparel and footwear.

Responsibilities

• Monitor shipping and receiving activity to ensure compliance with SLAs and work specifications.
• Respond to client email and phone inquiries.
• Develop and manage client relationships, building understanding and trust.
• Track and follow up on outstanding client requests and issues to ensure timely resolution.
• Initiate claims and investigations with internal departments and external vendors on behalf of clients.
• Contribute to continuous improvement efforts to deliver better service to clients over time.
• Manage special projects requested by clients, coordinating with internal departments and external vendors where needed.
• Collaborate with internal departments and external vendors to deliver results for clients.
• Assist as needed with onboarding new clients; coordinate with Operations and other departments to ensure client needs and expectations are understood.

Skills

Customer service

Communication

Teamwork

Problem solving

Multi-tasking

Software learning

Tools

WMS

ERP

Reporting tools

MS Office

Job description

TheCustomer Service Representativewill be managing numerous client accounts serving as the primary point of contact for our clients. The Customer Service Representative monitors warehouse activity to ensure shipping targets are being met, to build understanding and ensure client expectations are fulfilled.

Responsibilities include, but are not limited to:

• Monitor shipping and receiving activity to ensure compliance with SLAs and work specifications
• Respond to client email and phone inquiries
• Develop and manage client relationships, building understanding and trust
• Track and follow up on outstanding client requests and issues to ensure timely resolution
• Initiate claims and investigations with internal departments and external vendors on behalf of clients
• Contribute to continuous improvement efforts to deliver better service to clients over time
• Manage special projects requested by clients, coordinating with internal departments and external vendors where needed
• Collaborate with internal departments and external vendors to deliver results for clients
• Assist as needed with onboarding new clients; coordinate with Operations and other departments to ensure client needs and expectations are understood

The following is required for this role:

1-2 years or more experience in a customer service or customer-facing role

Strong written and oral communication skills

Strong organizational and planning skills

Teamwork and collaboration skills, ability to interact at all levels of the organization

Problem- solving ability

Ability to quickly learn new software such as WMS, ERP, and reporting tools

Ability to effectively manage multiple priorities in a dynamic, fast-paced environment with strict deadlines

Maintain a positive, customer-centric mindset focused on solutions

Experience working with WMS systems or ERP systems

Experience working within a 3PL fulfillment service specializing in apparel and footwear

Experience in routing and traffic is a plus