Logistics CSR (3PL): Ship Orders & Solve Issues

AMERICAN BLENDING & FILLING COMPANY; Waukegan (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life & AD&D Insurance

401(k)

401(k) match

Pet Insurance

Paid time-off

Paid holidays

Tuition reimbursement

Flexible Spending Account

Dependent Care Subsidy

Childcare Resources

Commuter Benefits

Employee Assistance Program

Disability Insurance

Job summary

Visual Pak Companies is seeking a Customer Service Rep (3PL) to process orders and coordinate shipping to meet customer requirements. The role requires experience in a busy logistics/shipping environment, high organization, and strong communication via phone, email, or chat.

You will work with the distribution center to ensure dock confirmations, resolve order issues, and support daily routing and carrier scheduling. A strong background in MS Office and warehouse systems is preferred.

Qualifications

• Education: High School Diploma or equivalent.
• 2 years minimum experience in CSR role in Logistics/Shipping/Distribution Center.
• Must be detail oriented and customer service driven.
• Strong communication and organizational skills.

Responsibilities

• Monitor, process, and ensure orders are accurate and timely.
• Route and schedule daily pick-ups; print Bills of Lading for carrier loads.
• Ensure routing/compliance with customer/vendor standards to reduce chargebacks.
• Coordinate with distribution center to confirm dock shipments; resolve order issues.
• Assist with additional duties as directed by the WH Administrative Manager.

Skills

Customer service

Organizational skills

Clear communication

Multitasking

Office software

Education

High School Diploma or equivalent

Tools

Navision

SAP

AS400

MS Office

Job description

Visual Pak Companies is seeking a Customer Service Rep (3PL) to process orders and coordinate shipping to meet customer requirements. The role requires experience in a busy logistics/shipping environment, high organization, and strong communication via phone, email, or chat.

You will work with the distribution center to ensure dock confirmations, resolve order issues, and support daily routing and carrier scheduling. A strong background in MS Office and warehouse systems is preferred.