Logistics CSR & Shipping Clerk

Southshore Enterprises, Inc.; Grand Island (NE); On-site; USD 22,000 - 31,000; Full time

Job summary

Southshore Enterprises, Inc. in York, NE seeks a Customer Service Representative (CSR) to handle paperwork flow, data entry, and deliver excellent service within the regional distribution center.

The role requires a high school diploma or GED, 2+ years of clerical/customer service experience, and proficiency with Microsoft Office. SAP experience is a plus and bilingual skills are highly preferred.

Qualifications

• High School Diploma or GED preferred, or an equivalent combination of education and experience.
• 2+ years of clerical office / customer service experience required; additional education may substitute for years of work experience.
• Prior SAP experience is a plus.
• Inventory control experience preferred.

Responsibilities

• Manage the inbound and outbound shipments, and receipt of all products, materials, and supplies.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Tracks, traces and updates the status of incoming and outgoing shipments.
• Engages with customers, vendors, drivers, and coworkers with positive, professional communication.
• Answer phones and respond to customer requests in a professional manner.
• Assign inbound trucks to designated dock doors.
• Setup, control and maintain all relayed files for customer stored materials.
• Verify all received documents once materials have been received into computer systems.
• Manage the shipment and receipt of all products, materials, and supplies.
• Identify, research, and resolve customer issues using proper computer systems.
• Follow up customer inquiries not immediately resolved.
• Complete call logs and reports.
• Collaborates with logistics technicians/dispatchers and others involved in shipment/receipt of products.
• Provides on-the-job training for new employees as required.
• Offers process improvement ideas for growth.

Skills

Data entry

Microsoft Office

Customer service

Bilingual

Communication

Inventory control

SAP experience

Time management

Organizational skills

Prioritization

Education

High School Diploma or GED

2+ years clerical/customer service experience

Equivalent education/experience

Tools

SAP

Excel

Outlook

PowerPoint

Job description

Southshore Enterprises, Inc. in York, NE seeks a Customer Service Representative (CSR) to handle paperwork flow, data entry, and deliver excellent service within the regional distribution center.

The role requires a high school diploma or GED, 2+ years of clerical/customer service experience, and proficiency with Microsoft Office. SAP experience is a plus and bilingual skills are highly preferred.