Customer Service Representative

CRG; Fort Worth (TX); On-site; USD 31,000 - 32,000; Full time

Job summary

CRG in Fort Worth, TX is seeking a dependable, customer-focused Customer Service Representative to support daily customer service and logistics operations. This role serves as a main contact for customers and partners while assisting with delivery questions, order changes, shipment monitoring, and issue resolution.

The ideal candidate has experience with WMS such as SAP, Blue Yonder or Red Prairie, excellent communication and problem-solving skills, and the ability to multitask in a fast-paced

Qualifications

• Experience with a Warehouse Management System (WMS) such as SAP/Blue Yonder/Red Prairie.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong verbal and written communication skills.
• Excellent problem-solving and multitasking abilities in a fast-paced setting.
• High attention to detail and organizational skills.

Responsibilities

• Provide customer service support to customers and business partners via phone and email.
• Respond to inquiries and resolve complaints professionally and promptly.
• Troubleshoot issues and determine appropriate next steps.
• Monitor delivery routes and shipment progress for delays or issues.
• Communicate updates to customers and internal teams as needed.
• Scan haul-away pods and verify related documentation.
• Process delivery order changes, updates, and cancellations in systems.
• Maintain accurate records of interactions and delivery activity.
• Collaborate with internal teams to resolve customer, shipment, and delivery issues.
• Handle multiple customer requests and priorities in a fast-paced environment.

Skills

Strong communication

Problem-solving

Multitasking

Attention to detail

Customer service

Education

High school diploma or GED

Tools

SAP

Blue Yonder

Red Prairie

WMS

Job description

Pay/Compensation: $22.75/hour (Night); 22.25 (Day)

Shifts:

Day Shift:

12:30 PM – 12:00 AM

Wednesday is a half day

Night Shift:

12:30 AM – 12:30 PM

Wednesday is a half day

Schedule Note: 4-day work week (1 of the 4 days is a half day to keep hours to 40/week)

We are seeking a dependable and customer-focused Customer Service Representative to support daily customer service and logistics operations. This position will serve as a key point of contact for customers and business partners while assisting with delivery-related questions, order changes, shipment monitoring, and issue resolution.

The ideal candidate has previous customer service experience, strong communication and problem-solving skills, and hands‑on experience working within a Warehouse Management System (WMS) such as Blue Yonder, SAP, or Red Prairie. This role requires someone who is comfortable managing multiple priorities in a fast‑paced environment while maintaining a high level of professionalism and accuracy.

Key Responsibilities

• Provide customer service support to customers and business partners via phone and email.
• Respond to customer questions and resolve complaints in a professional and timely manner.
• Troubleshoot customer concerns and identify appropriate solutions or next steps.
• Monitor delivery routes and shipment progress to identify potential delays or service issues.
• Communicate delivery and shipment updates to customers and internal business partners as needed.
• Scan haul‑away pods and verify associated documentation for accuracy and completeness.
• Process delivery order changes, updates, and cancellations within applicable systems.
• Maintain accurate records of customer interactions, order updates, and delivery‑related activity.
• Partner with internal teams to resolve customer, shipment, and delivery issues.
• Manage multiple customer requests and operational priorities in a fast‑paced environment.

Required Qualifications

• Previous experience working with a Warehouse Management System (WMS) such as SAP, Blue Yonder, Red Prairie, or a similar platform.
• Experience using Microsoft Office, including Excel, Word, and PowerPoint.
• Strong verbal and written communication skills.
• Strong problem-solving skills with the ability to troubleshoot customer and operational issues.
• Ability to multitask and effectively prioritize responsibilities in a fast‑paced environment.
• Excellent organizational skills and attention to detail.

Preferred Qualifications

• High school diploma or GED.
• At least 1 year of customer service, call center, or related experience.
• Previous experience supporting customers within a logistics, distribution, transportation, or warehouse environment.

Additional Requirements

• Must successfully complete a 10-panel urine drug screen.